Have you contacted Amazon support about this. Also you may need to restart the kindle device or app. Hi, Thanks for responding. Yes have emailed customer support today still waiting for them to respond, yes have restarted device several times and disconnected and reconnected wifi etc etc. Hopefully support will contact you soon. Occasionally I get random connection problems. For instance, right now a book will download but the cover thumbnail won't -- no matter what I do.
In a few hours it will then slyly pretend nothing ever happened. Silly question, but have you tried a different Wi-Fi connection? That's happened for me too, but only when moving off of a network that had router-based filtering. Presumably you have a computer? Then you can sideload them to the Kindle by a USB cord. Downloading manually through the website is a method of last resort. Improve this question. Thufir Thufir 1 1 gold badge 6 6 silver badges 22 22 bronze badges.
Add a comment. Active Oldest Votes. Improve this answer. Chad Cloman Chad Cloman 21 2 2 bronze badges. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password. Post as a guest Name. Then try to download this book on your current kindle device again. It should be succeeded this time. When comes to Kindle eTextbooks, the kindle book not downloading issue will be more frequently.
Its limitations are more strict than other kindle books. Solution: 1. Please check the etextbook detailed page on Amazon to see which kindle app or device supports this book, and then use the correct device to download the kindle books. Meanwhile, please ensure the kindle book only be downloaded to limited kindle devices.
This is the most common tip but can help you fix most of your problem. Learn how to restart or reset kindle to factory in different ways now. Solution 2 Check your wireless connection and ensure it works properly. How to: Disconnect the wifi and reconnect it again. If it still doesn't works, you can disconnect the current wifi and connect to your mobile hotspot. If this can help you download the kindle books, that means there must be some problem with your wireless connection. Low battery level may cause the poor internet connection.
So please ensure the battery is charged sufficiently. If your kindle book or kindle app get stuck during the book downloading, you can delete the book from your kindle app and try re-downloading it from your kindle cloud. The article was gone from queue no pending articles , it looked like problem of my device. I also checked the firmware version, I have the latest… Then I found this post :. Went into menu from the home screen, clicked settings, menu again, clicked restart.
Kindle went through a complete restart, loaded up, problem solved. If you have any other way of solving this problem, please share in comments.
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